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Refund policy


Shopping procedure on online store www.loviletters.lv is created in compliance with LR 28 May 2002 the Cabinet of Ministers Regulations No. 207 “Regulations on distance contracts”.

You can return any goods back within 14 days of receipt for a full refund provided goods are in their original packing, in new condition and resellable.
Please contact our customer service info@loviletters.lv quoting your order number and details for reasons returning the goods. We will respond to your e-mail with return instructions.
We will refund the price of the goods or exchange the item as soon as it has been received by us. The return postage will be paid to the bank account notified of the returnee.
The date of receiving the product shall be looked upon as the date the order has been delivered or picked up by the customer. The customer must show a receipt showing the date the product was picked up.
We will not accept any return on products that have been opened or damaged making the product not resalable.
The returned goods should always:
Be in original packaging
Have a receipt
Returned within 14 days delivery
Unacceptable returns will be invoiced to the customer. Unacceptable returns will be sent back to the customer at customer’s expense.
Return address:
SIA Loviletters
Brivibas gatve 445b
Riga, LV-1024
Latvia